Refund and Exchange Policy
For purchases made through our website, the following criteria must be met for returns or exchanges:
- The order should be within 30 days from the purchase date.
- The item should be unopened, undamaged, and in its original packaging.
- Customers are responsible for the shipping costs associated with returning the item to CentrePoint.
- Please note that all clearance items are considered final sale and cannot be returned or exchanged.
To initiate a return or exchange, please contact us first at info@centrepointsalon.com within 30 days. In your email, kindly provide a copy of the invoice, order number, and wholesale client details. Our representative will promptly respond to guide you through the next steps.
Due to hygienic and sanitary reasons for human hair extensions, exchanges and refunds are only available for unopened, unworn, and untampered hair extensions within the specified time frames.
Refund and Exchange Q&A
- Do I have to pay for the postage of my return?
Yes, you are responsible for all return or exchange shipping costs. We recommend sending your return with a tracking number, as CentrePoint will not be held liable for any lost returns. - May I return CentrePoint Hair Extensions without contacting you?
No, you must contact us before sending your return. - How may I contact you?
You can reach us via phone, WhatsApp, and email. If you wish to exchange your item(s), please follow our exchange policy and send an email to info@centrepointsalon.com.
When will I receive my exchange?
We will send you the hair extensions in a different color after we receive, inspect, and confirm that the returned hair extensions have not been opened. The hair extensions are protected by a security seal.
Terms and Conditions
At CentrePoint, we are committed to offering high-quality hair extensions, resulting in low return rates. When you purchase CentrePoint Extensions online or in person, you agree to the following Terms and Conditions:
- Contact us within 30 days of your purchase if you encounter any issues with the Hair Extensions. Please note that this timeframe is from the date of purchase, not the date of application. To report a problem with the Hair Extensions, please email info@centrepointsalon.com immediately.
- Please note that we do not guarantee extensions that fall out, slip, or fail to stick. We are not responsible for how the extensions are applied in the hair and incorrect application.
- Any issues with the Hair Extensions must be communicated in writing to CentrePoint within 30 days of purchase. Please provide clear photographic evidence depicting the problem. We cannot accept returns without a written explanation and accompanying photographic evidence. Please send all evidence to info@centrepointsalon.com.
- Hair extensions that have been colored, bleached, or permed are not eligible for replacement or partial refund. Our management will determine this after testing the extensions.
By using this website, you acknowledge that you have read and agreed to these Terms and Conditions. The defined terms “You,” “Your,” and “Yourself” refer to the individual accessing this website and accepting the Terms and Conditions. The defined terms “Our,” “Ourselves,” “We,” and “Us” refer to CentrePoint Hair Extensions.
Privacy and Confidentiality:
We value your privacy and are committed to protecting it. Our authorized employees only use the information collected from individual customers on a need-to-know basis. We regularly review our systems and data to ensure the best possible service to our customers. Please refer to our Privacy Policy on this website for more details.
Exclusions and Limitations
The information provided on this website is on an “as is” basis. To the fullest extent permitted by law, we exclude:
- All representations and warranties regarding this website and its contents, including any inaccuracies or omissions in this website and/or our literature, whether provided by affiliates or any third party.
- All liability for damages arising from your use of this website. This includes direct loss, loss of business or profits, damage to your computer or data, and any indirect, consequential, or incidental damages.
However, our liability for death or personal injury caused by our negligence is not excluded. The exclusions and limitations stated here apply only to the extent permitted by law and do not affect your statutory rights as a consumer.
Payment
We accept payment through the listed methods when placing an order on our website. All goods, physical or digital, remain our property until paid for in full.
Prices:
The prices of products, services, delivery, and other charges displayed on this website are current at the time of issue but may change at any time and are subject to availability.
Availability
You are responsible for evaluating the fitness of any downloads, programs, and text available through this website for your specific purpose. Redistribution or republication of any part of this website or its content is prohibited without our express written consent. While we strive to provide uninterrupted, timely, and error-free service, we do not guarantee it.